Order Processing


  • How long will it take to get my order?
    If you are mailing your order to HannahDirect, allow 3-5 days for receipt at our office. All internet orders are processed daily. All orders are shipped via USPS or UPS and should take 8-10 days. Same Day Rush shipping is available for an additional charge of $4.95 and should arrive in 2-3 days.

  • What if I don’t like the items that I have ordered?
    HannahDirect wants complete customer satisfaction or your money back.

  • My check was cashed and I have not received my order?
    We deposit checks as we receive and process orders. The order is processed and mailed. Sometimes the check may clear your bank account before the Postal Service delivers your order.

  • Is my credit card information secure?
    HannahDirects utilizes Authorize.net, the premier secure ecommerce authorization site.

  • Need more information?
    Please contact our customer department regarding: problems with placing an order online; more information regarding any HannahDirect item, order not received, incorrect order, or you do not want to give your credit card information on line. Call 888-837-1424 9am to 4pm Central time. If after hours, leave your name, phone number, and any necessary information.


Magnetic Therapy Jewelry FAQ


  • How do decide which product to buy?
    For discomforts, use a product that will be closest to the area of discomfort. Bracelets are most commonly used for discomforts in the hand, wrist, elbow, arm, and shoulder. Necklaces are most commonly used for discomforts in the neck, shoulder, head, and back.

  • How many magnets is necessary for the best results?
    In order for a magnetic therapy product to be effective it must have the required strength of magnets for deep penetration. In most cases, the number of magnets is determined by the product’s style and the size.

  • How do I decide between your stainless, copper or fashion line?
    Consider your budget and how frequently you wish to use the product. Stainless steel is durable 24/7 and can be used in bathing or swimming. Our fashion and copper styles can be worn 24/7, but the finish will wear faster.

  • How long before I notice results?
    This is different for every individual, generally, you should notice some degree of relief within 30 minutes to four hours, however, optimum relief may take up to 4 days.

  • Are there any side effects?
    No serious side effects have been reported with magnetic jewelry.

  • Will Magnets loose their strength?
    HannahCare jewelry carry a lifetime guarantee not to lose their strength.